We deliver to almost all countries worldwide.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please note – we cannot undervalue orders, or mark them as a gift.
CAN I CHANGE THE SHIPPING ADDRESS?
For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.
If you have made a mistake with your shipping details please contact our Customer Services team immediately via telephone or Live Chat and we will try to amend them.
Orders placed over the telephone must be shipped to the billing address.
Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.
DO I PAY CUSTOMS & IMPORT CHARGES IF I LIVE OUTSIDE THE EU?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
CAN I TRACK MY PARCEL?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.
DO YOU SHIP TO PO BOX ADDRESSES?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
CAN SOMEONE ELSE SIGN FOR MY SHIPMENT?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
HOW DO I KNOW IF MY ITEM HAS BEEN DISPATCHED?
You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.
CUSTOMS HAVE ASKED ME FOR FURTHER INFORMATION. WHAT SHOULD I DO?
Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our Customer Service team with your order number and tracking number using the details below. We will do our very best to help resolve the matter as swiftly as possible.