WHAT IS YOUR ONLINE RETURNS POLICY?
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned we will issue a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
There will be a re-stocking fee of 15 percent.
International returns must be covered by the customer. We suggest using your local postal service or a courier.
755 Lakefield Rd Unit E
Westlake Village, CA 91361
Returns Terms and Guidelines
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in an original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returning an item from outside the US, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. BONIBI. is NOT responsible for any return custom charges made.
- Please make sure that the packaging slip is enclosed with your goods.
Please fill out the form below to request a refund: