There multiple statuses for your order depending which stage it is at. Below is a list of the statuses you will see when checking your order’s progress.
Processing – We have received payment for your order and it has been created.
Order Received – Your order is waiting to be processed by the Dispatch Team.
Pick – Your order is being worked on by the Dispatch Team. Please note, your order cannot be amended at this stage.
Complete – Your order has been completed and will arrive with you in the specified time frame. Please note, your order cannot be amended at this stage.
Closed – Your order has been refunded.
On Hold – There may be an issue with your order. Our Customer Service Team will contact you within 24 hours to notify you of any issues.
Pending – Your order is waiting to be processed. Our Customer Service Team will contact you within 24 hours should there be any issues.
WHERE IS MY ORDER?
If your order has not arrived when you were expecting it then please check the following:
If you still can’t locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.
All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.
CAN I CHANGE OR CANCEL MY ORDER?
If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible. Please contact our Customer Services team via telephone or Live Chat as soon as possible after placing the order.
Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change orders prior to shipping. If an order has been locked for processing by the Dispatch team it cannot be cancelled or amended.
If you have already received your goods then we are happy to cancel or make changes in accordance with the US Distance Selling Regulations, and our Returns Policy.
THERE IS A PROBLEM WITH THE ORDER I RECEIVED.
If there is an issue with your order when you receive it please contact out Customer Service Team who as soon as possible. We will do our best to resolve this issue as quickly as we can.